Sunday, September 12, 2010

Top 5 Reasons or Motivations for choosing Microsoft Unified Communications

In no particular order…


  • The company wishes to save monthly costs for third-party audio (i.e. Telus or Bell) and web (i.e. WebEx) conferencing
  • The company wishes to reduce travel, but is concerned about sacrificing the quality of in-person meetings
  • The company wants to empower their users to collaborate more effectively by removing barriers, and providing an easy-to-use and robust collaboration infrastructure

Remote Access

  • The company has a lot of remote users and they need access to communications tools while outside the office and away from their desk, including full telephony, without the need for a Virtual Private Network (VPN) connection


  • The company is challenged with inefficient communications and the inability to reach the right person at the right time
  • Providing access to a person’s willingness and availability to communicate overcomes these challenges and increases the efficiency of communications in the organization

Extend the life of existing PBX

  • The company needs to add some phones, but the cost of doing so is prohibitive (new line cards, sets, licenses, etc.)
  • The company instead can tie into an OCS deployment via SIP or TDM and a gateway, and light up phone users off the new OCS platform
  • This could serve as a slow transition to an eventual full OCS telephony deployment, but it doesn’t need to – this company is by this point enjoying Instant Messaging, Presence, and Conferencing from OCS!

Exchange Voicemail

  • The company is paying high maintenance costs for its legacy voicemail system which requires separate management skills to administer and support it
  • The company is already enjoying email in Exchange Server
  • The company can decommission its legacy voicemail system and enjoy Unified Messaging for all users, with a single directory, management, and security infrastructure!

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